Thurrock Mind is committed to protecting and respecting your privacy. The Purpose of this Policy is to explain what information we collect, how we use your personal information and keep it secure, and the conditions under which we may disclose it to others.
How we collect personal information about you?
We may collect personal information from you when you contact Thurrock Mind to access a service, become a Member, receive regular newsletters, make a donation, apply for a job or volunteering opportunity, hire a room or request a collection from our Charity Shop. This information can be obtained through post, email, telephone or in person.
What information do we collect?
The personal information we collect might include;
- Date of Birth
- Postal Address
- Email Address
- Telephone Numbers
- Other information about you, that you provide us with.
What Information we use
- We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
- To process a donation
- To receive feedback, views or comments on the services we provide
- To process an application (Job or volunteering opportunity).
- To meet our legal responsibilities e.g. Gift Aid
Personal information and other information you provide us with are stored on a secure database for no longer than is necessary. We carry out periodic deletion of data when the data is no longer required, or the retention period has expired.
Who sees your personal information?
The personal information we collect about you will be used by our staff and volunteers, and with your prior consent, organisations that work with us to deliver services to support you, and if required by law, legal and regulatory authorities.
In exceptional circumstances, information will be shared where it is in the interests of personal or public safety or where disclosure may prevent serious harm to an individual or others. Or if ordered to do so by a court of law or to fulfil a legal requirement
We will never sell your personal information to other organisations for marketing purposes.
Credit/debit card details
If you make a donation online or make a payment to our Charity Shop, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions
Updating your information
If you wish to update your information we hold about you, please contact
firstname.lastname@example.org or write to Thurrock Mind, 152 Bridge Road, Grays, Essex RM17 6DB
Links to other websites
Cookies are widely used pieces of software containing numbers or letters that are installed on your device; computer, mobile phone or table when you visit a website. Cookies let websites recognise your device but can’t identify you. They help the site work better and gather information about how you use the site. This helps us to provide you with a good experience when you come to our website and allows us to improve our site. To find out more about cookies: http://www.allaboutcookies.org/cookies
You can choose to opt out of cookies, but if you do this may affect your experience of using our site.
For further information about our privacy practices, please contact our Data Protection Officer by:
- Writing to Thurrock Mind,
- Calling us on 01375 391411
- Emailing to email@example.com